Well said Dan, right on. On Jul 24, 2014 8:55 AM, "Dan Penoff via Mercedes" <mercedes@okiebenz.com> wrote:
> That's great, Mike! > > I was chiding Larry because I know all too well that people will often ask > trusted resources like Gary for information and then go off and find the > items they're looking for elsewhere. > > As a former owner and employee of a service and parts business, I was > often quite taken aback when people would do this. If someone comes to me > to ask questions of me as a subject matter expert only to take that > information and use it to patronize another supplier I would not help them > again. > > Some might consider this not a nice thing to do, but for those who would, > think about this the next time you do it: > > I spent years of my time and thousands of dollars to acquire the knowledge > I have in specific areas. If I choose to share that information, I should > receive something in kind in exchange. That might be shared knowledge of > another discipline or even something tangible in some cases. It might be > shared with the expectation of return business, for example. > > When I share that knowledge with someone and they use it elsewhere when I > could potentially benefit from it, and they know this, I view it as > stealing. > > Maybe that's harsh, and I would agree that it is to some extent. However, > when someone does this they're affecting my livelihood. > > When I find a supplier or business who values me as a customer and > willingly assists me, I'll honor that commitment by patronizing their > establishment. > > Gary is a good example of this. My local MB dealer is the same way. Both > of them will tell me if they think I can get a part elsewhere for less, for > example. As a result of this, I have no problem paying what might be a > slightly higher price for the "right" part. > > Gary will regularly tell me about a part that I can get from the dealer at > the same aggregate price he could sell it to me. Brake discs are a good > example of this. > > My local dealer will do the same. > > <stepping off soapbox> > > Sorry for the rant, and this is not a defense of Gary specifically. > Because I have experienced similar situations in my former business life > I'm really sensitive about it. When you're one of the people responsible > for the well being of your livelihood and that of your employees, you get > defensive about anything that takes money out of your pockets.... > > Dan > > Sent from my iPad > > > On Jul 24, 2014, at 8:12 AM, Mike Esh <michael...@mac.com> wrote: > > > > I just ordered new parts for my 1985 300D from Gary. He is very helpful > in making sure I get the right part and the right quality of the part. I > just recieved new Lemforder Tie Rod Assemblies, a drag link and a Bilstien > steering shock. I communicate with him and place my orders via email. His > service and shipping are always top notch. > > > > Mike > > Michael E. Esh > > me...@horizonenv.com > > michael...@mac.com > > http://www.yugster.com/invite/138123 > > (C) 231.286.2344 > > > >> On Jul 23, 2014, at 01:27 PM, Dan Penoff via Mercedes < > mercedes@okiebenz.com> wrote: > >> > >> Ordering them from our "Emperor of Parts", I assume? > >> > >> After all, he has been of assistance with identifying proper vendors > and sorting out part numbers, right? > >> > >> It's important that you "pay it back", so to speak. At least it's the > right thing to do, of course. > >> > >> Dan > >> > >> Sent from my iPad > >> > >> > On Jul 23, 2014, at 12:12 PM, LarryT via Mercedes < > mercedes@okiebenz.com > wrote: > >> > > >> > FYI - > >> > In case anyone is interested. I gave up any thought of doing > it myself... > >> > > >> > Here's the cost comparison of installing complete LCA's Vs > BJ's & Bushings: > >> > *R&R LCAs -* > >> > Labor - R&R LCAs $240 (L&R) > >> > Parts - 2 LCA's & Bolts- $194 ea = $402 > >> > Total = *$642* > >> > > >> > *R&R BJs, Bushings & Bolts:* > >> > Labor = $300 (L&R) > >> > parts = $230 > >> > Total = *$530.* > >> > > >> > so I'll save ~ $100 by just replacing the BJs and related > hardware. > >> > > >> > I plan to order the BJ's and hardware shortly. It's been > great getting your help! > >> > > >> > LarryT > >> > _______________________________________ > >> > http://www.okiebenz.com > >> > > >> > To search list archives http://www.okiebenz.com/archive/ > >> > > >> > To Unsubscribe or change delivery options go to: > >> > > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> > > >> > All posts are the result of individual contributors and as > such, those individuals are responsible for the content of the post. The > list owner has no control over the content of the messages of each > contributor. > >> > >> _______________________________________ > >> http://www.okiebenz.com > >> > >> To search list archives http://www.okiebenz.com/archive/ > >> > >> To Unsubscribe or change delivery options go to: > >> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > >> > >> All posts are the result of individual contributors and as such, those > individuals are responsible for the content of the post. The list owner has > no control over the content of the messages of each contributor. > _______________________________________ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > All posts are the result of individual contributors and as such, those > individuals are responsible for the content of the post. The list owner > has no control over the content of the messages of each contributor. > _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com All posts are the result of individual contributors and as such, those individuals are responsible for the content of the post. The list owner has no control over the content of the messages of each contributor.
