Perhaps I am unreasonable but many years ago I swore I would never buy
another Moen faucet.
We bought one and installed it in our sink in the main bath on the
second floor in our home.
The thing was poorly designed from the get go. There was a plastic piece
inside that had threads. It is long enough ago that I do not recall the
exact details but the gist of the issue is that the threaded part only
screwed into the other part by one or two threads. Over time the plastic
threads would break and the thing would come apart.
Moen offers free parts so one cannot go to a local store and buy parts.
One must call Moen and wait for the parts to appear.
They were good about shipping parts but the stupid thing kept breaking
and we could not use that sink about half of the time for quite a period
of time.
They came up with a better grade of plastic part and claimed that would
fix it but it did not.
They provided half a dozen new parts at a time so I had spares but I got
tired of changing them out.
To their credit, when I ultimately got mad enough to demand my money
back, they sent me a cheque for what I had paid for the faucet.
That whole experience however left me unwilling to buy Moen.
They have survived so not all of their stuff must be that bad but that
one experience was enough to make me look elsewhere for faucets ever since.
The replacement that we bought for that Moen was a Delta, if my memory
is correct and it was on the sink when we fully renovated the bathroom
and removed the sink and vanity altogther.
The original taps were better than the Moen. They may have been Delta as
well. They had two knobs and my wife wanted a single handle faucet. We
had to replace the sink which rusted out and that justified new taps at
the same time.
That was when we got the Moen that was no end of trouble.
RB
On 24/03/2015 1:45 PM, Dan Penoff via Mercedes wrote:
No doubt.
I can't speak for Kohler, but in the past I've typically bought Moen higher end
stuff and it's been good.
Sent from my iPad
There seems to be less brass and more plastic.
RB
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