My urologist usually keeps me waiting for over 2 hours, but since this has happened more than once I decided that this is his Culture, and I must accept it. The thing is, he is so affable, knowledgable, and cool about the universe of male-centric functionality that I forgive him. Also, I only go yearly.
On Thu, Dec 8, 2016 at 7:43 AM, Dan--- via Mercedes <mercedes@okiebenz.com> wrote: > The whole reason why people get jerked around like this is because they > don't advocate for themselves. The way things are at present just > reinforces the behaviors that have existed for years, so there's no > incentive to change. > > The wife and I share an internist. She's out of the practice now, but when > she was there she did a great job and we really liked her. > > I went in for something minor once, maybe an annual physical. I had a 1:00 > pm appointment so I took off work to go see her. I arrived about 10 minutes > early, filled out the requisite paperwork and found a chair in the waiting > area. > > By 2:00 with no indication that I was getting in soon, I went to the > receptionist and advised her that I was leaving, and that I didn't expect > to see a charge to my insurer. > > "But you can't leave! You haven't seen the doctor yet!" > > "Please tell the doctor that my time has value, too, and that when I make > a commitment as a service provider I honor that commitment or I make other > arrangements, I don't just show up an hour or two later without any warning > or explanation up front." > > I left and went back to work. > > A week or so later, the wife goes in to see the doctor. > > "I was supposed to see your husband last week, but he was a no show." > > Oops. Wrong thing to tell wife. She promptly straightens out the doctor > as to the circumstances of my alleged disappearance in no uncertain terms. > The doctor was upset. > > I got a phone call from the doctor that evening, apologizing for what > happened and assuring me that my time was indeed of value and that I > wouldn't encounter the situation again. > > I made another appointment the next day and got in to see the doctor. My > appointment was on the hour, and about five minutes till the hour, a > patient care person came out to see me in the waiting room to let me know > the doctor was running about five minutes late if that was OK. > > "Sure, that's fine with me." > > Ever since that I get seen within a matter of minutes at the appointed > time. And that's the way it should be. Doctors are service providers, > just like any other. There's no reason why they should get a "pass" when it > comes to this. > > Dan > > Sent from my iPad > > > On Dec 7, 2016, at 9:49 PM, Floyd Thursby via Mercedes < > mercedes@okiebenz.com> wrote: > > > > I don't think so, those guys are in a whole different league. > > > > I did have it out at a doctor's office this morning though. After > waiting 1.5 hr to see a doc about my bum knee -- 10A for an 8:30A > appointment -- it went fairly well, he then asked me what I wanted to do, I > said, "Let's do what you think is best, and I want to speak to your > practice manager." He got all surprised, asked why, so I explained the > complete disaster his operation was toward his patients and customers, I > had other stuff to do besides waste half the morning waiting for an > appointment that was set 1.5hr ago (see the card you mailed me?). I told > him it was not about him, he did a great job, but his operation was really > bad. He took responsibility as he was a partner, said OK you can talk to > [whatever her name was]. > > > > He leaves, she pops in about 30 sec later, asks what's going on. I > explain quite nicely and accurately the complete sh*tshow their operation > was, and at some point she gets all pissy with me and says. "What you need > to understand is..." WHOA WHOA WRONG THING TO SAY HONEY!!!! So I very > patiently explain that I fully understand, she does not need to patronize > me with her condescending attitude when I am exactly correct, and please > thank Dr. xxx for his time and that I will not be returning for the > procedure we just agreed to because of you." She got pretty angry and > stomped out of the exam room, I left and that was that. > > > > I later talked to Dr. Wifey who set up the appt based on a > recommendation of a friend who knows the doc, she fully agreed with my > approach and said she would talk to the friend to talk to the doc and let > him know. The thing is I sat there all that time, finally at 9:45 got up > to ask the front desk woman what the story was, what was the point of an > appointment. She got all energized and things got rolling. When I went > back there were still people sitting there who had been there when I > arrived at 8:20. wheel<->grease I guess most people have such low > expectations, or have nothing better to do, that wasting their time waiting > like that is no big deal. (Granted some, no most, of them looked like > that, but still...) > > > > --FT (making the medical care system work for YOU!) > > > > > >> On 12/7/16 6:54 PM, Curley McLain via Mercedes wrote: > >> Hehe! Rabble rouser! > >> > >> I wish you were a bill collector. I'd love to send you to joisey to > collect a rather large bill. > > > > > > _______________________________________ > > http://www.okiebenz.com > > > > To search list archives http://www.okiebenz.com/archive/ > > > > To Unsubscribe or change delivery options go to: > > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > > > > > > _______________________________________ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
