On Mar 29, 2006, at 10:07 AM, Curt Raymond wrote:
For shipping computers we've got some ridgid plastic and metal
cases that have 3" of foam around the computer.
One time I swear UPS drove over the box with a truck, the
computer came back trapezoidial. The box was totally crushed. I
grabbed the UPS guy and said "NO WAY" he was totally unimpressed
with my complaint. I got nowhere with UPS corporate either.
Fortunately my company carries private shipping insurance.
Interestingly although all 5 haddrives in the computer were
ruined (one had split open) the PC still worked once I put in
another drive.
-Curt
I once shipped an old iMac computer to a friend via UPS. It was
packed in a box with plenty styrofoam and that box was placed inside
another box that was lined with styrofoam too.
Somehow it was damaged. Ups took the package back and inspected it,
then returned the damaged iMac to me. I got a phone call stating that
UPS would reimburse me for the shipping as well as send me a separate
check for $327.62 for the computer. I told them that I only paid $120
for the computer and that was all I should get from them.
Their response was that they researched the value of the item
shipped and found that the amount they were sending me was in line
with the replacement value. I was told that I either had to accept
that amount or appeal their decision, so I thanked them for the extra
$207.62 and sat there scratching my head in amazement.
Johnny B.
I Mac Therefore I am
