Game on! Ordered a Home Despot garage storage unit with a couple of upright cabinets and a workbench with upper and lower cabinets. Two big honking tall boxes on skids. Paid $55 extra for threshold delivery so they would put them inside the garage.
Get order confirmation with delivery scheduled for 6/7. I’ll get a phone call and an email in advance. Late on 6/2 I get a text saying it’s getting delivered tomorrow (6/3) and they’ll call 30 minutes out. If I have any instructions to text them back a reply. I do, saying that the boxes should be unloaded in front of the detached 3 car garage. That afternoon I get a text from my son telling me to look at the front door security camera (he is at work.) Two tall boxes on skids are sitting in front of my house front door. The garage is on the other side of the house on the same street, clearly visible. No phone call, nada. I went back and forth with Home Depot customer service people who were helpful but couldn’t seem to get the delivery carrier to respond. I finally wrote an email to the CEO. Two hours later I missed a call from a member of the Executive something or other Team. She left me a voice mail stating that she had spoken to the delivery carrier and that would be contacting me in the next 24 hours. The carrier contacted me the next morning and listened to my instructions. They moved the boxes into my garage. Finally, more than three days later. Home Despot gave me a $150.00 credit on my order, which was nice, too. -D > On Jun 11, 2023, at 8:10 PM, Allan Streib via Mercedes > <mercedes@okiebenz.com> wrote: > > So I placed a $1,400 lumber order today with Lowes, to be delivered to my > house. > > An hour or so later I realized I needed to add a few more 2x8 boards. > > There is no way to change or add items to an order that's already been placed > for delivery. The only option is to reschedule the delivery date/time. > > I had to go to the store to return something else, and customer service told > me they cannot change anythingm, and to submit another order for the > additional items. So I get home and start to do that, but the website then > wants to charge another $79 delivery fee. > > I'm going to call them tomorrow when the weekend crew isn't working and see > if they can't take care of this. If not, that's ridiculous. > > _______________________________________ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
