But the problem is that these dealers represent VW (and other car makers) and the way they treat their customers reflects on the brand as a whole and as such I would think that in their franchise agreement that there would be minimum performance standards that have to be met. Also I think it is BS that they have no way of influencing the dealers, what about withdrawing the right to sell their cars? They are doing themselves no favors, it is just as easy to write a letter saying that they care very much about their customers and potential customers and will make every effort to rectify the situation. Whether they do or not does not matter, it is the perception that they care that is important. Just to say "there is nothing we can do, so why don't you get stuffed" is not a way of building brand loyalty. We all know that MB dealers can be so so and some will judge you on how you look but VW used to be the peoples car.
Robert Bigham wrote: > Years ago, I was ripped off big time by a VW dealer on a repair. > > I wrote to Volkswagen of America. They wrote back about > how all the dealers were independent businessmen, etc., and they > had no way to discipline or even influence the dealers' ways of > doing things. Sorry Charlie, you got screwed. Nothing we can > do about that. That was VW of America's attitude. > > It will be interesting to see if Honda is any different. > > > _______________________________________ http://www.okiebenz.com For new parts see official list sponsor: http://www.buymbparts.com/ For used parts email [EMAIL PROTECTED] To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
