There's one dealer I'm aware of that offers FREE shipping if you buy a certain $$ amount of specimens from him. He must be crazy, right? Yeah, crazy like a fox.
Why are so many people willing to risk the loss to save a few bucks on insurance? Trackable shipping and insurance just make good business sense.
Best,
John Gwilliam
At 10:35 PM 2/13/2005, Rob Wesel wrote:
I run into this a fair amount as well and it is a tough decision, the cost of a customer versus the cost of the lost parcel.
I believe it is not on you to refund the loss but it may be worth doing in the long run.
My largest loss was $750.00 and I refunded it and still lost the customer.
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