[Response to private message that may prove useful to other users.] > I have a couple of emails that were generated using MS Outlook which > contain some html entities like smart quotes and the funny "-" character > which just appear as "?" characters in the archive.
MS Outlook has a nasty habit of mislabeling the charset of its messages with iso-8859-1 instead of MS's extension to it that contain the characters being used. Add the following in your resource file to see if it fixes the problem: <CharsetAliases> cp1252; iso-8859-1 </CharsetAliases> Please confirm if the above works. --ewh
