Hi,

* *

**
Please send the resumes to [email protected] ASAP. Thank you...!
**
*BMC/Magic Analyst*

*Location: Philadelphia, PA *

*Duration: 3 Months, and could go longer.*

*40-42/hr. {max}*



*Job Functions*

   - Based on industry best practices and service frameworks, assist client
   in developing the processes and workflows to properly track, measure, and
   report on IT related support helpdesk, break/fix, application change
   requests, and service level agreements.
   - Assist client in Modifying existing BMC Service Desk (v 8.9) Express
   instance to support above developed processes and reporting requirements.
   - Anticipated modifications to include changes in the following areas:
      - Reporting
      - Business Rules
      - Views
      - Forms
      - Service Level Agreements
   - Setup a test environment where changes can be validated before
   production implementation.
   - Production of support documentation and training of staff to ensure
   knowledge transfer.



*Skill Requirements*

   - Broad understanding of IT operations, support and IT service standards,
   and application development processes
   - Minimum of 2 years in-depth experience configuring and maintaining BMC
   Service Desk Express running on a SQL Server Platform.
   - Two or more unique engagements merging industry best practices with
   client requirements to develop support processes utilizing BMC Service Desk
   Express
   - Ability to influence and lead cross functional workshops to drive
   consensus
   - Good written and oral communication skills.  Visio experience required
   - Service Desk Express Consultant Certification desired





Linda Monalisa

Aim Computer Consulting

N. Laurel Park Drive,

Suite #513,

Livonia, MI-48152

Phone:  734-591-3562 Extn.1+172

Fax: 734-418-2603

*[email protected]***

*www.aim-cc.com*



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