Hi, * *
** Please send the resumes to [email protected] ASAP. Thank you...! ** *BMC/Magic Analyst* *Location: Philadelphia, PA * *Duration: 3 Months, and could go longer.* *40-42/hr. {max}* *Job Functions* - Based on industry best practices and service frameworks, assist client in developing the processes and workflows to properly track, measure, and report on IT related support helpdesk, break/fix, application change requests, and service level agreements. - Assist client in Modifying existing BMC Service Desk (v 8.9) Express instance to support above developed processes and reporting requirements. - Anticipated modifications to include changes in the following areas: - Reporting - Business Rules - Views - Forms - Service Level Agreements - Setup a test environment where changes can be validated before production implementation. - Production of support documentation and training of staff to ensure knowledge transfer. *Skill Requirements* - Broad understanding of IT operations, support and IT service standards, and application development processes - Minimum of 2 years in-depth experience configuring and maintaining BMC Service Desk Express running on a SQL Server Platform. - Two or more unique engagements merging industry best practices with client requirements to develop support processes utilizing BMC Service Desk Express - Ability to influence and lead cross functional workshops to drive consensus - Good written and oral communication skills. Visio experience required - Service Desk Express Consultant Certification desired Linda Monalisa Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 Phone: 734-591-3562 Extn.1+172 Fax: 734-418-2603 *[email protected]*** *www.aim-cc.com* *Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click** **“Remove"* --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Microsoft DOTNET ASP, C++, SQL SERVER" group. ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- For stunning photoshop tutorials, visit: www.psd-help.blogspot.com ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- -~----------~----~----~----~------~----~------~--~---
