*Hi, * * *
*Please send resume to [email protected]* * * *BMC/Magic Analyst* Location: Philadelphia, PA Duration: 3 Months Rate: $45/hr. {MAX} *Job Functions* - Based on industry best practices and service frameworks, assist client in developing the processes and workflows to properly track, measure, and report on IT related support helpdesk, break/fix, application change requests, and service level agreements. - Assist client in Modifying existing BMC Service Desk (v 8.9) Express instance to support above developed processes and reporting requirements. - Anticipated modifications to include changes in the following areas: - Reporting - Business Rules - Views - Forms - Service Level Agreements - Setup a test environment where changes can be validated before production implementation. - Production of support documentation and training of staff to ensure knowledge transfer. *Skill Requirements* - Broad understanding of IT operations, support and IT service standards, and application development processes - Minimum of 2 years in-depth experience configuring and maintaining BMC Service Desk Express running on a SQL Server Platform. - Two or more unique engagements merging industry best practices with client requirements to develop support processes utilizing BMC Service Desk Express - Ability to influence and lead cross functional workshops to drive consensus - Good written and oral communication skills. Visio experience required - Service Desk Express Consultant Certification desired *Have a blessed day!*** * * *Thanks & Regards* * * *Annie Mark **|*Marketing Representative| Aim Computer Consulting | 734-591-3562 EXT: 1+180 Fax : 734-418-2603 Mail id: [email protected] Yahoo IM: [email protected] Visit our Website at www.aim-cc.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Microsoft DOTNET ASP, C++, SQL SERVER" group. ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- For stunning photoshop tutorials, visit: www.psd-help.blogspot.com ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- -~----------~----~----~----~------~----~------~--~---
