I have twice had US passports replaced long before one year to expiry, with no 
questions asked and no problem - one five year-old passport was replaced 
overnight, which astounded me.

To save you the trouble of asking, I needed a passport with a different number.

TR
----------------------------------------

*From: *F. Scott Wilson via Mifnet <[email protected]>
*To: *[email protected]
*CC: *Michael Rurik Halaby <[email protected]>; Mifnet 
<[email protected]>; F. Scott Wilson <[email protected]>
*Date: *Jul 7, 2025 13:34:41
*Subject: *[Mifnet 🛰 73003] Re: NNN WSJ: America Has Pulled Off the Impossible. 
It Made Getting a Passport Simple.

> ï»ż
> ï»ż
> ï»ż On my birthday in early March ‘24 my Global Entry card expired, but I 
> didn’t know it. I was at BDL for a Jet Blue fight in mid-March, but my 
> boarding pass didn’t show TSA✔.  Jet Blue couldn’t explain why; all efforts 
> to correct the omission were futile. I was furious and eventually cleared 
> through the other line, which reminded me why I liked TSA✔ so much.  After 
> returning home I found out my Global Entry had expired, and with it went all 
> TSA✔ rights. 
> 
> You renew your Global Entry online, but if you do it AFTER it expires you are 
> placed in the Bad Boy queue. I waited nearly six months for my renewal to 
> come through. They warn you that it will take that long.
> 
> Forewarned, four months ago (March ‘25) my US passport hit the nine year 
> mark. I was determined to get ahead of the curve, especially with a trip 
> planned to France in early September (by which point my passport would be 
> within six months of expiry and therefore essentially expired).  One cannot 
> apply for a passport renewal more than a year before expiration (I’m guessing 
> there are exceptions, but who wants to try to exercise exception rights?).  
> So on the morning of my birthday last March I made the application on the new 
> online passport renewal website. I had my new passport in ten days - I 
> couldn’t believe it. 
> 
> You do not need to send in your old passport. You just throw in with your 
> collection of all or your other expired - and canceled - passports.
> 
> For the photo, you stand against a blank wall and have someone take a snap of 
> you with your phone. The image must be from the waist up. Such a change from 
> the old days, with all those specific details about head shot size, etc.  You 
> then transfer the photo to a computer where you can copy a file link to the 
> photo and paste the link into your application. Even though the photo you 
> send must be from the waist up, the image in your passport looks the same as 
> before- just a head shot. I’m curious as to why they require a waist-up shot. 
> 
> After my experience with the Global Entry renewal, I was astounded at how 
> fast things went with the new online passport renewal system. I agree that 
> the gang at State who developed this deserve a Nobel, or an Academy Award, or 
> something like that. Huge improvement - especially after the recent problems 
> they had. 
> 
> Scott
> 
> 
>> On Jul 5, 2025, at 5:16 PM, Michael Rurik Halaby via Mifnet 
>> <[email protected]> wrote:
>> 
>> ï»ż
>> *America Has Pulled Off the Impossible. It Made Getting a Passport Simple.*
>> 
>> *Washington isn’t known for tech innovation. How did a team of bureaucrats 
>> put their stamp on a process that hadn’t changed in 50 *
>> 
>> 
>> The experience was so weirdly efficient and unexpectedly refreshing that I 
>> had to find the people responsible and find out how they did it. 
>> There were hundreds of people involved, but the Online Passport Renewal team 
>> was led by Luis Coronado, the Bureau of Consular Affairs’s chief information 
>> officer, and Matt Pierce, who is officially the acting principal deputy 
>> assistant secretary—and unofficially the guy in charge of America’s 
>> passports.
>> Pierce has been a passport geek for his entire career. Growing up, he 
>> admired a family friend who worked for the State Department and wanted to be 
>> just like her. When he graduated college in 2007, the department was hiring 
>> specialists in the Bureau of Consular Affairs to handle the biggest surge in 
>> passport applications of all time. He’s been there ever since. By the time 
>> he was in a role overseeing passport operations, he knew better than anyone 
>> in the U.S. that a tech upgrade was badly overdue.
>> 
>> Advertisement
>> 
>> “The passport process,” he told me, “has largely remained unchanged in its 
>> basic form since the 1970s.” 
>> 
>> U.S. passports issued by yearSource: U.S. State DepartmentNote: Before 1995 
>> is calendar year; 1995 and later is ​ for fiscal years ending Sept. 30
>> '05 '10 '15 1975 '20 '80 '85 '90 '95 2000 0 5 10 15 20 25 million
>> 
>> Total number of U.S. passports in circulationSource: U.S. State 
>> DepartmentNote: For fiscal years ending Sept. 30
>> '05 '10 '15 '20 1990 '95 2000 0 25 50 75 100 125 150 175 million
>> 
>> But in the 1970s, the U.S. issued three million passports a year. This year, 
>> it will be more than 25 million. Even since the 1990s, the share of 
>> Americans with passports has gone from 5% to 50%.
>> There are more than 1,000 passport adjudicators stationed across the 
>> country, verifying applications and guarding against security risks, fraud 
>> and identity theft. But the system wasn’t designed for such a heavy 
>> workload. A combination of record demand, hiring freezes and higher 
>> attrition left the bureau in a tricky position: too many applications and 
>> not enough people to review them. 
>> By 2023, there was such a backlog that Americans found themselves waiting 
>> months for passports.
>> As boxes of paperwork spilled into the hallways, bureau officials scrambled 
>> to keep up. Long before DOGE, they even brought in outsiders to hunt for 
>> inefficiencies. To do their jobs, passport specialists go through a bin of 
>> applications, return that bin when they’re done and then grab another. At 
>> one point, the bins were moved closer to their desks to save them a few 
>> seconds of walking, hoping those seconds would add up over time. But 
>> ultimately, the bureau’s power was limited.
>> “Our only tool to produce more passports was elbow grease,” said Rena 
>> Bitter, the assistant secretary for consular affairs during the Biden 
>> administration. “Obviously, that had to change.” 
>> It was less obvious how. After all, Washington is not exactly synonymous 
>> with tech innovation. For almost a decade, the bureau had discussed the 
>> possibility of online passport renewal. But if it were easy to do, it would 
>> have been done already. Even today, few countries offer fully digital 
>> passport renewal. So most people were skeptical the U.S. government could 
>> pull it off—including people inside the U.S. government.
>> 
>> Advertisement
>> 
>> That skepticism only deepened in 2022 when a pilot version of the Online 
>> Passport Renewal program caused more problems than it solved.
>> Suddenly, the same passport whizzes who could fly through 200 applications a 
>> day on paper were processing fewer than 10 a day online. The latent tech and 
>> unfamiliar system were so disruptive that passport specialists resorted to 
>> printing out applications and scanning them again.
>> When the pilot ended in 2023, the Online Passport Renewal team studied what 
>> went wrong and realized: They had changed too much at once. It’s a lesson 
>> they kept in mind when they decided to give the program another shot in 2024.
>> 
>> 
>> *SHARE YOUR THOUGHTS*
>> 
>> /Have you renewed your passport recently? How did it go? Join the 
>> conversation below./
>> 
>> 
>> 
>> This time, they launched a tightly controlled beta version and scaled up 
>> carefully. They expanded access in phases over three months starting last 
>> June and collected feedback every step of the way. They fixed errors that 
>> could have made millions of Americans crazy, like a bug that resulted in 
>> photos getting rejected without explanation. And last September, it finally 
>> happened: Online Passport Renewal opened to the general public.
>> Soon afterward, Pierce was boarding a cruise for a family vacation when his 
>> phone kept ringing until he picked up.
>> “It was this nice old lady from Arkansas,” he said, “trying to use Online 
>> Passport Renewal.”
>> 
>> Advertisement
>> 
>> He walked her through the process—then walked on the ship.
>> “You will not meet a group of people who are more dedicated to customer 
>> service than people who work in passports,” Bitter said.
>> And when the bureau surveyed Americans like that nice old lady about their 
>> experience, 86% said that renewing their passports online increased their 
>> trust in the government. These days, that’s not merely impressive. It sounds 
>> almost impossible.
>> Now they just have to wait 10 years for a chance to do it again.
>> Write to Ben Cohen at [email protected]
>> 
>> https://www.wsj.com/business/us-passport-online-renewal-e58b51d1
>> 
>> Michael Rurik Halaby, FRAeS
>> UK mobile/WhatsApp: +447711298408[tel:+447711298408]
>> [email protected]
>> instagram: halabyaero
>> www.halaby.aero[http://www.halaby.aero/]
>> 
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