[Mifnet 🛰 73204] Re: Defect Prevention?

Mon, 21 Jul 2025 14:40:22 -0700

Thanks Michael    Dave 
Sent from my iPhone

On Jul 21, 2025, at 16:13, [email protected] wrote:



Dave,

 

Daniel Stetcher’s LinkedIn post, The Cognitive Crisis in Aviation Operations: Why Our Brains Are Fighting Our Systems, is an accurate description of the airline OCC problem.


My problem is not with the airline’s Defect Correction programs, but the complete lack of focus on Defect Prevention. The airlines are completely oblivious to the fact that they can internally prevent most delays (e.g., defects).

 

And given the much larger upside of Defect Prevention, one would think that airlines would be all over Defect Prevention.

Of course, this would require airlines to identify the root cause of most of their delays and chaos.

Airlines could. Airlines should. Airlines refuse.

Dr. Russ Ackoff 1994 System Thinking Discussion - https://www.youtube.com/watch?v=OqEeIG8aPPk


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Below is from a Defect Prevention Versus Defect Correction Google search.

Defect prevention and correction are two distinct approaches to managing defects in quality management.

Defect prevention focuses on identifying and eliminating the root causes of defects before they occur, thereby preventing the recurrence of similar issues. This proactive approach is essential in quality management systems (QMS).

Defect correction, on the other hand, is a reactive measure taken after a defect has been identified. While correction addresses the immediate issue, it does not necessarily eliminate the root cause of the defect.

In summary, defect prevention is a systematic and proactive strategy aimed at preventing defects, while defect correction is a reactive response to defects that have already occurred.

Airline dispatchers and ATC controllers need more Defect Prevention so they will have much less Defect Correction.

 

Michael

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R. Michael Baiada

cell - (303) 521-6047

[email protected]

 

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