keady - you might have seen yesterday WSJ article "Delta...blowback...using AI to set fares"
why would bastian go to the media and boast of "getting in customers minds". Where were hisa handlers. This might have played well with big investors but sure not consumers. At the least he should have played the angle of "this will let us provide some even lower prices". Talk about a colossal black eye. Where were his handlers?
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