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John - glad you posted this ticket - tracking client exit and the ability to report on the various reasons is very important for an MFI in understanding their client satisfaction and working towards more responsible financial inclusion.
It's also a big part of the client-level transparency we want to work towards.
In the future, will be good to be in touch again with Rupal from EDA to discuss the extent of client exit parameters we would like to track. Nayan Ambali - i know this is an error you're keen on so let's track together.