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Brenden Conte wrote: | On Tue, 2004-08-10 at 13:55, Daniel Taylor wrote: | |> <snip> | |> Say your potential client sends the same e-mail from the same location |> and your spam filter sidelines it because it triggered a couple minor |> SA rules and was from a blackholed IP range. | |> Now your potential client thinks the mail went through, you know nothing |> about it, and the business opportunity may well pass permanently because |> the potential client thinks you just aren't interested in the business. |> They are almost definitely offended by the non-response. | |> Which scenario works better for you? |
| This assumes that: | a) The user in question knows about and understand SPF, and why it | didn't work and | b) knows and understands email, and that the bounce they just received | was not because our mail servers were broken or we run a shoddy service. | c) no one checks their spam traps.
| If neither A or B are true, then you risk a lost potential client. | (This, of course, assumes you are not dealing with 100% technically savvy | client base) | If C is true, thats more of a responsibility issue.
For A: if their ISP/Company has deployed strict SPF they should have at least been briefed on it. Strict SPF is a requirement for the reject scenario.
For B: People who don't understand e-mail get bounces all the time. They'll do what they alway do, call their IT guy, who will kindly and gently explain the situation to them. ;)
And as for C: Yep, and tell me with a straight face that it doesn't happen all the time.
- -- Daniel Taylor VP Operations Vocal Laboratories, Inc. [EMAIL PROTECTED] http://www.vocalabs.com/ (952)941-6580x203 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.5 (GNU/Linux) Comment: Using GnuPG with Debian - http://enigmail.mozdev.org
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