<arlo guthrie>
...
We walked in, sat down, Obie brought up the the help desk page with
the twenty seven 800 x 600 colour glossy screenshots with circles and
arrows and a paragraph below each one explaining what each one was to
be used to show Windows users what to do. Luser came in and said "My
mail's broke", We all looked up, and Obie turned his monitor with the
twenty seven 800x600 colour glossy screenshots, and the luser walked
over with his laptop and sat down in front of Obie. Obie looked at the
laptop and proceeded to talk to the luser for the better part of 30
minutes then looked at the luser, then looked at the twenty seven
800x600 colour glossy pictures, then looked at the luser and began to
cry, 'cause Obie came to the realization that it was a typical case of
American mouth breathing Windows luser, and there wasn't nothing he
could do about it, and the luser wasn't going to look at the 27
800x600 colour glossy screenshots with the circles and arrows and a
paragraph on the back of each one showing Windows users what to do.
And we was reprimanded for having a system that was so darned
difficult to use and so unhelpful, and told to litter the site with
more flash..
But that's not what I came to tell you about...
..
</arlo guthrie>
Sorry, couldn't resist... http://helpdesk.ualberta.ca/email :)
-Bob
* Peter Hessler <[EMAIL PROTECTED]> [2007-05-22 15:43]:
> Write them step by step instructions, with screenshots for the client
> they use. Tell them they have 30 days (for example), remind them at 15
> and the day before.
>
> I've done the above at several work sites (400ish and 50ish), and once
> management was on board, it was very simple. A tiny bit of work now, to
> solve many problems tomorrow.
