GreenpeaceCustomer Service Excellence (adv)
Dear friends
Why Put Customers First? Why Listen to them? Why are Customers Difficult? How
do I 'Handle' them? How To React to Complain? What does Customer Service
Comprise? Why Internal Customers important?. How do I Deal with Office
Politics? How do I Create a Customer Focused Culture?
The LCCI Certificate in Customer Service program is designed to help you
handle difficult customers and situations, and to make the most of every
customer contact.
It will prepare you for team leading and management, and to plan and
implement an effective service management program designed to deliver service
excellence
Course Objectives :
Understand the Importance of Customer Service
Achieving Real Excellence in Customer Service
Understand the Basic Principles of Managing Customer Service
Prepare for Team Leading and Management
Plan and Implement an Effective Service Management Program designed to Deliver
Customer Service Excellence.
Course Outlines
b" Managers and Customer Service Excellence b" Setting and Communicating
Objectivesb" Putting the Customer First b" Getting the Right People and
Resources b" Creating the Customer Focused Culture b" Dealing with Difficult
Situations b" Making it Happen b" Embedding Innovation in Your Team b"
Continuous Professional Development
For Whom
Customer Services, Sales and Marketing, Administrative staff, Front Line Staff
and those who have direct or indirect contact with customers
Course Fees
Only $63 or $266 with SDF funding***** ( SDF & SRP funding )
Administrative Details
Start Date- 20.12.10
End Date- 28.03.11
Day/Time- Monday / 7pm to 10pm
Duration- 15 sessions / 3 hours per session)
Training Venue- 19 Carpenter Street
Course Fee :
**with Enhanced SDF Funding : $63 nett ( for S'porean & PR aged above 40, and
education level of GCE 'A' and below ) **with Normal SDF Funding
: $266 nett ( for all S'porean and PR not under Enhanced SDF Scheme )
Without SDF Funding : $630 nett
Other Fees : $135 nett (examination fee ),
$25 nett (course book), $10 nett (administrative fee)
Call Binson @ 91783929 for registration
Email : bin...@edutrainingresources.com.sg .
Best regards,
Binson Lim
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EDU TRAINING RESOURCES PTE.LTD.
40C Hong Kong Street
phone number: 91783929
fax number: 63476186
email: bin...@edutrainingresources.com.sg
