Ok om, menuju TKP. Barusan nyoba iHelpDesk dari http://ireasoning.com/
Minus : - error sewaktu nyambung ke active directory 2011/7/27 <dchla...@hotmail.com> > Pake GLPI, login bisa dihubungkan dgn active directory. > Bisa digabungkan OCS inventory > > > -----Original Message----- > From: Setiaji Kurniawan <setiaji.kurnia...@gmail.com> > Sender: mitek@yahoogroups.com > Date: Wed, 27 Jul 2011 14:05:25 > To: <mitek@yahoogroups.com> > Reply-To: mitek@yahoogroups.com > Subject: Re: [ MiteK-L ] Ticketing tools > > Fiturnya untuk internal development IT. Jadi semisal ada tiket problem yang > masuk, nanti prosesnya akan ditangani oleh siapa. > Progress tiketingnya sampai mana. Sekarang kita disini masih pake mailing > list untuk menampung semua keluhan,i untuk internal development masih > manual, print out di excel lalu dipublish ke email developer yang handle. > > Target : progres penanganan tiket ini bisa dimonitor by mail. Jadi semacam > mailing list yang khusus ke internal development. Tiap ada update koding, > langsung deh tuh tiketingnya bisa blast email ke semua anggota tim dev. > Capek juga ya kalo ada interface lagi, misal buka aplikasi tertentu hehehe > kira-2 ketinggian gak ya targetnya. > > > > 2011/7/27 kurnia_1 <k_wahyo...@yahoo.com> > > > Fitur apa yg sampeyan butuhkan ? > > sekedar ticketing saja atau sampai ke perfomance reporting / SLA ? > > > > kalo yg sudah kampiun ya OTRS ( http://otrs.org/ ) atau RT ( > > http://bestpractical.com/rt/ ) . > > Tapi kalo butuh yg simple-simple silahkan pakai osticket ( > > http://osticket.com/ ) > > lumayan light, bisa dicustom, support email piping. > > Cuman minim kalau masalah reporting. > > > > tks > > Kurnia_1 > > > > > > > > ________________________________ > > From: Setiaji Kurniawan <setiaji.kurnia...@gmail.com> > > To: mitek@yahoogroups.com > > Sent: Wednesday, July 27, 2011 8:03 AM > > Subject: [ MiteK-L ] Ticketing tools > > > > Dear miteker, > > > > Ada rekomendasi ticketing tools / helpdesk yang free (non propietary) ? > > Bagi-2 ya pengalamannya :D > > > > > > > > -- > > *- setiaji -* <http://setiaji.wordpress.com> > > > > > > [Non-text portions of this message have been removed] > > > > > > > > ------------------------------------ > > > > ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY > > <================ > > Posting : mitek@yahoogroups.com > > Archive : http://www.mail-archive.com/mitek@yahoogroups.com/ > > www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id > > > ************************************************************************************Yahoo! > > Groups Links > > > > > > > > [Non-text portions of this message have been removed] > > > > > > > > ------------------------------------ > > > > ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY > > <================ > > Posting : mitek@yahoogroups.com > > Archive : http://www.mail-archive.com/mitek@yahoogroups.com/ > > www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id > > > ************************************************************************************Yahoo! > > Groups Links > > > > > > > > > > > -- > *- setiaji -* <http://setiaji.wordpress.com> > > > [Non-text portions of this message have been removed] > > > > > [Non-text portions of this message have been removed] > > > > ------------------------------------ > > ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY > <================ > Posting : mitek@yahoogroups.com > Archive : http://www.mail-archive.com/mitek@yahoogroups.com/ > www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id > ************************************************************************************Yahoo! > Groups Links > > > > -- *- setiaji -* <http://setiaji.wordpress.com> [Non-text portions of this message have been removed] ------------------------------------ ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY <================ Posting : mitek@yahoogroups.com Archive : http://www.mail-archive.com/mitek@yahoogroups.com/ www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id ************************************************************************************Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/mitek/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/mitek/join (Yahoo! ID required) <*> To change settings via email: mitek-dig...@yahoogroups.com mitek-fullfeatu...@yahoogroups.com <*> To unsubscribe from this group, send an email to: mitek-unsubscr...@yahoogroups.com <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
