Hello sir hope you doing good.
Install auto speaker and then whenever you take the phone away from your ear it 
will turn on speakerphone. Then 
 click on dial pad u will b able to access the IVR.
Second query use Hangouts for SMS.
Cheers.

Sent from my iPad

> On 23 Jul 2014, at 9:49, "Ketan Kothari" <muktake...@gmail.com> wrote:
> 
> Hi friends,
> 
> I have followng questions about Android:
> 
> 1 How do I negotiate with IVR’s of banks/customer service etc. whilst on a 
> call?  Is there any app?
> 
> 2 How do I send messages to contacts by searching tnem from messaging app?  
> or is there any app for messaging other than accessible SMS which does not 
> work on Moto E?
> 
> With best wishes,
> 
> Ketan
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