On Aug 17, 2018, at 10:26, Shlomi Fish <shlo...@shlomifish.org> wrote: > > On Fri, 17 Aug 2018 08:19:26 -0500 > Andy Lester <a...@petdance.com> wrote: >> >> I suggest that trying to optimize away complaining is a losing battle. You >> will never make everyone happy. > > Good advice, but see the first item of > https://www.joelonsoftware.com/2007/02/19/seven-steps-to-remarkable-customer-service/ > and the story at the bottom of http://linuxmafia.com/faq/Devtools/ides.html .
"But when you think a little harder you can usually find a deeper solution: a way to prevent this particular problem from ever happening again." I agree that complaining is a significant problem. I look forward to hearing your final solution for it. -- Rocco Caputo <rcap...@pobox.com>
