Hey Sean,,,,,,,,
I hand wash mine anyway,,,,,,,,,,AND,,,,am very happy with the mug.....no
problem here.
Bill
T C Boats.com
B & L Associated Industries
Bill Tosh
Rt 1 Box 118-B
Rusk TX. 75785
903-743-5555
http://www.tcboats.com
----- Original Message -----
From: [EMAIL PROTECTED]
To: [email protected]
Sent: Tuesday, March 21, 2006 9:37 AM
Subject: M_Boats: Are your mugs OK???
Hey folks.
If you purchased some Monty Mugs please read this. I recieved a handfull of
emails indicating that there were some Monty Mugs that went out that had
problems in the microwave and in dishwashers. I personaly had a mug that also
had a
a problem and have been working with the manufacturer to see why. After
returning a number of mugs and pictures back to them for their analysis, it
appears
that some of the mugs in the first run were "under fired". After application
of the artwork the mugs are fired in a kiln at 1450 degrees for a specific
time. This permanently bakes the artwork to the ceramic and cures the ceramic
material. It appears that there may have been a problem with this process.
The
manufacturer has been very helpfull (although it would have been better had
they
got it right the first time) and forthcoming about the fact that there is a
problem with some, not neccessarily all, of the mugs from the first batch. At
my request they have agreed to replace any mugs which may be of suspect
quality.
I have a completely new order of mugs arriving today. If you are unhappy in
any way with a mug that you recieved, please, please, please, email me and
let
me know. The cost of replacing the mug will be covered by the manufacturer
and
I will cover the shipping costs to replace your mug. I appologize for any
inconvenience. It is very important to me that you are happy with the
product.
Please send the emails directly to me so as not to tie up the message board.
[EMAIL PROTECTED]
Thanks,
Sean
_______________________________________________
http://mailman.xmission.com/cgi-bin/mailman/listinfo/montgomery_boats
_______________________________________________
http://mailman.xmission.com/cgi-bin/mailman/listinfo/montgomery_boats
