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Okay, I’m annoyed. My husband
bid for a laptop for me on eBay on December 4, didn’t check feedback
thoroughly, (theoretically won) and the guy asked for me to pay up. So
far so good, but he also asked me to send a money order to “my new address.”
So I checked the feedback and, while he’s got a good record as a buyer, 13.5%
of his feedback says he takes the money and you never get the goods. He’s
also got high praise for his apparently pirated software (Man, you can cut me a
CD any day!). I asked eBay for guidance. Got what
you’d expect, pay up! Finally, I got an agreement from him that he’d
sent the laptop insured and COD at our expense. Since then, he claims he
can’t contact us although he’s sent us several emails and we have
replied to each one of them. A couple of days ago, eBay sent us a
warning that we had 7 days to reply or we’d get a non-paying buyer ding.
We replied – eBay said pay up. No word from the seller, although he’d
expressed to us that he didn’t want to have to pay for the listing.
We said that we’d still pay for it, and all associate costs, if he sent
it COD. We’ll see what happens. I’m ticked enough to
have written a letter stating that I’d like a remedy and response from
eBay on the situation. I’m sure I’ve directed it to the right
office, not just email form-letter hell. Cheers, Cindy Okay, in the past several of you have
said, as I’ve found, that eBay makes it difficult to get a real person to
get past the boilerplate. So, since I’ve gone to the trouble of
finding it, here’s how to contact their chief legal beagle: He’s 49, has been an eBay officer since 1998, is
listed as Senior Vice President, Legal Affairs; General Counsel and Secretary
of the Corporation. He’s a Harvard & Stanford graduate.
For eBay’s last annual filing with
the SEC (filed March 8, 2004): http://www.sec.gov/Archives/edgar/data/1065088/000089161804000676/0000891618-04-000676-index.htm This contains lots of good, but tedious to
find, information about pending lawsuits against eBay, financials, insiders,
contracts, conflicts, etc.
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- Re: [MOPO] OT: Ebay REAL contact info Cindy Nemeth-Johannes
