My thought about the new feedback is that it sounds too cumbersome. I
already find EBAY's process for posting to be overlong and I might just
think about skipping doing any feedback if the new process is too much
of a hassle. My rules of thumb in business over the years are:
1) if it ain't really, really broke, don't fix it.
2) if an improvement makes something unnecessarily complicated and
time-consuming it is not an improvement.
Channing Thomson in San Francisco
On Mar 9, 2007, at 8:55 PM, Joseph Bonelli wrote:
Hi, John, from Joe B in New Orleans.
I haven't seen the new system in action but it looks to me like it's
less favorable to sellers. I just don't understand these cyberspace
behemoths who keep meddling with their successful product.
Since much bad feedback we see stems from newbie Ebay buyers it stands
to reason that the sellers would suffer the most.
Most unfair-- particularly to good sellers like yourself and others on
MOPO.
Joe
JOHN REID Vintage Movie Memorabilia <[EMAIL PROTECTED]> wrote:
I am a little curious.
I sent a post a couple of days ago to MoPo asking for opinions on the
new feedback system that eBay has introduced (see my email below). I
have seen a great many posts to MoPo over the years complaining about
the feedback system and its disadvantages. Many posts have been
highly critical of the old system for a variety of reasons. It has
taken eBay a long time to finally roll out this new revised
system and yet there was only one response to my post with an opinion
on it.
Does this mean that there is little interest in the changes that have
been made? Are all of the people who posted complaints about the old
system happy with the new system?
The new system has already commenced in some countries and I have
already left ratings for a couple of sellers. Part of the feedback
that is left will be hard to trace so it will be anonymous to all
intents and purposes. It is possible that you could leave a positive
rating for a seller but then leave very low ratings in the detailed
star system on the same transaction.
Do MoPoers have an opinion?
John
______________________________________________________________________
____________
Please visit my Website for a huge range of Movie Memorabilia:
Website: www.moviemem.com
Guide to Australian posters:
http://search.reviews.ebay.com/members/johnwr_W0QQuqtZg
Newsletter: http://www.moviemem.com/pages/newsletter.php
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JOHN REID VINTAGE MOVIE MEMORABILIA
PO Box 92
Palm Beach
Qld 4221
Australia
From: MoPo List [mailto:[EMAIL PROTECTED] On Behalf Of
JOHN REID Vintage Movie Memorabilia
Sent: Wednesday, March 07, 2007 9:03 PM
To: MoPo-L@LISTSERV.AMERICAN.EDU
Subject: [MOPO] NEW FEEDBACK SYSTEM for eBay
I just completed feedback for a seller using the new system that has
been introduced in certain countries. Apart from making an overall
rating you are also asked to rate the 4 other aspects of the
transaction. I rated the seller...
How accurate was the item description? Very accurate
How satisfied were you with the seller's communication? Very
satisfied
How quickly did the seller post the item? Very quickly
How reasonable were the postage and handling charges? Very reasonable
The cumulative data will appear on the main feedback page of the
seller so that even if you have a one hundred percent record of
positive feedback you could have a poor record in, say, the buyers
opinion of your postage and handling charges.
It appears that as I am registered in Australia I can leave this
feedback on any seller irrespective of the country they are
registered in.
There is no option for the seller to leave detailed feedback eg How
fast was payment? Did the buyer communicate? Did the buyer complain
that they thought they were buying a video? etc etc.
This is an interesting change to the feedback policy which I think
has been introduced to protect those who are afraid of retaliatory
negative feedback. They will still probably give a positive rating
but can show any displeasure about the transaction in the ratings.
Apparently, it will be difficult for sellers to find out who has
left ratings for them.
What you all think about the new system.
Regards
John
_____________________________________________________________________
_____________
Please visit my Website for a huge range of Movie Memorabilia:
Website: www.moviemem.com
Guide to Australian posters:
http://search.reviews.ebay.com/members/johnwr_W0QQuqtZg
Newsletter: http://www.moviemem.com/pages/newsletter.php
Exhibitions: http://www.moviemem.com/pages/page.php?page=15
JOHN REID VINTAGE MOVIE MEMORABILIA
PO Box 92
Palm Beach
Qld 4221
AustraliaVisit the MoPo Mailing List Web Site at
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