Maybe my experience is unique and it has been more than 5 years since I have sent work, but my experiences in the past with Chris Cloutier have been entirely different that Andrea's, but I certainly would not tolerate rudeness from someone, nay anyone, who is supposed to be performing a service that you are paying for.
I believe that Chris has backed and done some partial restoration on at least 25 or so pieces I sent him...some what I would politely call "very rough" to say the least. One example was "the Egyptian" which came back to me beautifully restored. When I dealt with Chris, he gave me upfront costs for what needed to be done, and realistic turnarounds which were not necessarily quick, but I was never disappointed with his results and his expectations for turnaround times were as promised. At the time I used him, he was not set up to do 3 sheets or large French posters, so I sent 3 items to Jaime Mendes, who also did terrific work backing them and doing some light fold restoration. I would put the quality of work I received from Jaime and Chris on a equal par. At the end of the day, any business rests not only on the quality of its services, but how it treats its customers. This hobby is largely a word of mouth one and I would think every restorer would appreciate that. Now, as always, the consumer has a choice. Eric Melanson [EMAIL PROTECTED] Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.