If you are happy with the service you receive from the movie poster auctions you deal with, then great! But if you find one or more of them lacking in any way, consider the following unsolicited message we recently received from one of our buyers, and if you are one of the very few movie poster collectors who isn't a regular bidder with us, consider placing one order with us, and see why our business generates the following kinds of comments on a regular basis:
"To Angie and all those at eMoviePoster: You are the *BEST*. In fact, the reason I buy thru you ( and *ONLY YOU*) is that you give me absolute certainty on all engagements and purchases. I've followed you from eBay to emovieposter.com and I'll never go anywhere else. WHY? Honesty Reliability Truthfulness *AND*, your shipping and packaging in the *BEST*! *It's like buying a new APPLE product.* The packaging, the care and attention. I can't fault it. The *PAY & HOLD* feature is a real incentive for me personally. It allows me the freedom to trade as I want without incurring the substantial cost. Then, when I do get my *PAY AND HOLD* delivered, its pure joy. As the mailman delivers my sturdy mother lode of tube or pouch, it feels like Christmas. The only thing that gets me a bit is your auto-response engines. Man, you can make them cooler. Hey, I'm not a huge trader, but I am regular watcher/bidder. I'm just missing a bit of the human interaction. Now I dig you guys run a *HUGE *business, but you know that ultimately what any customer wants is a direct & personal relationship. P.S. Keep it up. If you ever need a testimonial to your security, reliability and honesty for international buyers, I'm your man." Incidentally, I replied to his comment about our "auto-responses" as follows: "This is Bruce (and I assure this is Bruce personally!). I too really miss those long ago days when I "only" had a couple of thousand customers and I could reply to every one of them personally, and I was on a "first name basis" with almost all of them! But the business has grown so much (34,000+ customers) that :"auto-emails" are a necessity! Myself, I really hate when I get letters that are supposedly from someone, and they have "personal touches" inserted, but you can tell that it was machine written. So we go in a different direction. We make our automated e-mails absolutely sound like they *ARE *automated, so that people can tell that they are, and that they shouldn't take anything in them personally,* IF IT DOESN'T APPLY TO THEM SPECIFICALLY. * Of course, in these days when most people skim things, some people can misunderstand our auto-messages, but overall, the vast majority of our 34,000+ buyers are able to distinguish between automated e-mails and regular ones, and can work with our system well. If we didn't have those automated e-mails, then we would surely have to either have *LOTS *more employees, or way fewer auctions, and I don't imagine anyone wants that (because with lots more employees, we would have to start charging buyers premiums!). You *CAN *call in any time and pay for your order that way and talk to our super-friendly people, but of course you need to recognize that they are also super-busy, so they won't be able to talk for a long time, but I know that we have far better customer service than any other company I know of. Which brings me to your comments! Lately, we have had a series of events that have put extra stress on everyone here (mostly non-work-related stuff, like employees with close family members having grave illnesses, etc), so it really is wonderful to get an e-mail like this. I will circulate it to everyone here so that they can really know that all our hard work is appreciated! Thanks very much, Bruce" -- Bruce Hershenson and the other 26 members of the eMoviePoster.com team P.O. Box 874 West Plains, MO 65775 Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take lunch) our site <http://www.emovieposter.com/> our auctions <http://www.emovieposter.com/agallery/all.html> Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
