Thank you for contacting Member Services. This is an automated response
confirming receipt of your e-mail. We would like to take this
opportunity to confirm receipt of your e-mail. We have assigned case
number 730919 to this inquiry.In the event that you need to contact us
regarding your original message, please include this case number in the
subject of your e-mail.
You should receive a response within 24 to 48 hours. In the meantime,
below you will find information that may answer your questions before
then.
Where are your messages and Address Book entries?
If your e-mail or Address Book entries appear to be missing, it is only
a temporary situation. None of your information has been lost.
Although there may be a delay in transferring all of your information to
the new system, it should be restored to your account within a few days.
If you do find that your messages or Address Book entries are missing
for more than a few days, you may contact Member Services at
[EMAIL PROTECTED] Please include the case number listed above
in the subject line of your e-mail.
Why doesn't your password work?
We have not changed your password, however, on the new system, passwords
are case sensitive, which means aBc is NOT the same as abc. Please be
sure you are entering your password exactly as you typed in when you
signed up for your account.
Why is the service so slow?
In an effort to bring you a higher level of e-mail and other services,
we are upgrading all e-mail accounts to an entirely new system.
Unfortunately, this process is very slow, as we need to move all e-mail
messages and Address Book entries for all members. We appreciate your
patience while we complete this process.
Why are we upgrading our systems?
While the existing e-mail service was more than adequate for our
existing members, we decided to upgrade to a new system in order to be
able to grow our user base while providing our existing members with the
same level of service they have come to expect from Mail.com.
Additionally, when we are
on the new system, we will be able to begin offering you additional
services never before offered as part of your e-mail account. We are
very confident that you will enjoy these services in the near future.
Why is there a delay in receiving new messages?
This is a symptom of the heavy traffic going through our mail systems
while we upgrade all accounts to the new version. This is a temporary
problem and will be resolved as soon as possible. It is a top priority.
We will respond to your inquiry within 24 to 48 hours. In the meantime,
we hope the information above was helpful and perhaps answered your
questions. Messages may be monitored for quality control purposes.
Thanks again for writing,
Member Services
