On Sat, 20 Oct 2001 13:11:59 -0700, Tim Johnson <[EMAIL PROTECTED]> wrote:
:I've had a similar experience with my bank. Although it's web site :mostly works with Mozilla, I had a problem with the bank's interaction :with Quicken (2001 Deluxe). Whenever I would create a new payee from :Quicken, the last 4 digits of the 9 digit zip code would be missing the :left most digit. When I reported this problem to the bank, they said :they didn't support setting up payees from Quicken. I replied something :like "But you've got the functionality, what do you mean you don't :support it." After several exchanges where we seemed to be talking past :each other, I finally got a reply from their vice president of on-line :banking. He explained that their on-line software was provided by a :vendor, and his bank had not contracted for that particular service, so :even though it appeared to mostly work via Quicken, there was nothing he :could do at this point. I was about to tell him a bug is a bug and pass :that on to the vendor, but on second thought, I decided if I did, the :vendor might just turn off that service to my bank completely since it :was not contracted for. Sigh. The correct answer is to find a less stupid bank, and write a letter (widely cc'd to lots of people at both banks) explaining precisely why. Detailing how much of your money they're not getting to play with any more, and suggesting they multiply that by the number of people in your demographic. I really hate my bank, but they have about the least sucky online banking in Australia. Even works properly in lynx+SSL. -- http://thingy.apana.org.au/~fun/ http://www.rocknerd.org/ "May your porn collect become corrupt, your spanking hand develop arthritis, and your relatives discover your hobbies." (Kieran)
