When an agent turns "gray" in the console - it simply means that there is a problem with the Health Service from the perspective of the management server.
This is viewable by looking at a Health Service Watcher view. Open Discovered Inventory, and change Target Type to Health Service Watcher. When monitoring class console views are gray - the HSW state view will be red or yellow - indicating a major issue with the Healthservice. It could be a heartbeat failure, computer down (ping blocked), config loading issues, or any other monitor under this HSW class. Troubleshooting gray agent states in System Center Operations Manager http://support.microsoft.com/kb/2288515 From: [email protected] [mailto:[email protected]] On Behalf Of Cooper, Karen A. Sent: Monday, September 8, 2014 7:00 PM To: [email protected] Cc: Cooper, Karen A. Subject: [msmom] Some Agents Light Gray Hi, We had a planned outage in our data center which made all the Dev and Int server down for over 8 hours. After the servers were powered back up not all of them returned to a Green State in the SCOM Console. Several of them are in a "light gray" state. I tested to see if an alert would be generated for when a service terminated and it did. So this appears to mean that SCOM can communicate with the server (see screenshot below) but some of them are still "light gray". I have performed the following: * Stopped and restarted the agent on the servers * Stopped the agent service on the server, renamed health service, restarted agent service to get a clean Health Service * Deleted server from SCOM * Uninstalled the SCOM agent from one of the servers and reinstalled it * Re-added the server to SCOM * Stopped SCOM services on the MS, renamed health service, restarted the SCOM services on the MS Nothing is working. Any suggestions? Example of States: [cid:[email protected]]
