The only guess I have at the moment is that something blocking
connection to the cloud on your end. The strange thing is that test
from mlo cloud settings works fine but the sync does not work.

What if you disable mlo cloud secure connection for a moment, will it
work?

Did you try using wifi connection?

Andrey.

On Aug 18, 9:51 pm, Jonathan B <[email protected]> wrote:
> Hi
>
> I am trying to sync from blackberry MLO to cloud. I managed to sync
> from desktop to cloud to blackberry last night when I first set this
> thing up.
>
> Every time I try to sync from blackberry to cloud I get the message
> that MLO cannot connect to the web and I should check I do have a web
> connection.
>
> I do have a web connection - as I can open websites
>
> The less than exhaustive materials on the MLO website suggest that I
> should check that I can openhttps://sync.mylifeorganized.net. I can't
> - but I can open regular websites.
>
> The MLO website doesn't tell you what you are supposed to do if you
> can't open the https site.
>
> I also tried changing the settings to direct TCP - I got the same
> message that it could not connect to MLO Cloud and I should check my
> internet connection
>
> I also checked my connection to cloud via settings / cloud sync
> account and check connection - and it said I was fine
>
> Any thoughts welcome
>
> Many thanks
> Jonathan

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