Hi Dwight,

Maybe you are right.

As I admitted to, "I have some tendencies" toward being cranky and certain 
older portions of internet culture, including a strong sense of self 
sufficiency and trying to figure things out on your own, first.

At any rate, are they paying you anything yet? If not, they should! You are 
a great asset to this community, I see you replying frequently in order to 
help people overcome the steep learning curve.

On Wednesday, August 10, 2016 at 1:32:53 PM UTC-4, Dwight Arthur wrote:
>
> Hi,  Bidness. I agree with a lot of what you say and I can tolerate most 
> of what's left but I have to disagree with your thoughts about funding 
> customer service. It's not a zero sum game. For a product with a steep 
> learning curve  (that would be MLO) suboptimal customer service drives away 
> prospective customers. Investing but not overinvesting in well managed 
> customer service can often bring about increased revenue and ?ore (not 
> less) funding for developers.
> -Dwight  (50 years as a geek, but never touched Linux)
>

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