On Mon, Apr 17, 2006 at 11:26:38AM +0800, 古雷 wrote:
> Hello:
> 
> For example:
> What does "Web Access" and "Remote Troubleshooting" mean in this page
> https://shop.mysql.com/network.html?rz=s2

'Web Access' means you have access to the web-based support system.

'Remote Troubleshooting' means that MySQL support engineers will log in
to your systems to troubleshoot problems. There is more information
about this here:

  http://www.mysql.com/company/legal/supportpolicies/policies-08.html

Jim Winstead
MySQL Inc.

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