Sort of a chicken/egg problem - no support until you pay, but you won't pay until your problem is fixed? Have you contacted them to inquire whether this is a problem they could help you with if you did pay for support?
Another avenue to pursue might be a support contract with MySQL. We had one at my last job, and while we only availed ourselves of it twice in 5 years, when we did they were knowledgeable, thorough, and professional. Again, you might inquire whether this is a problem they could help you with if you were to purchase support. I'd respectfully suggest that, at least given the info you've provided below, it's hard to make the claim that their HotBackup product is working perfectly, since using the backup it creates results in a crashing database server. I would not consider that to be "working perfectly". It's hard to say where the fault may lie with the info below. As a first stab I suggest you update to the most current 4.1.x release, 4.1.21. I would expect that to be the about the first piece of advice you would receive from either InnoDB or MySQL support, as many, many bugfixes have occured in the last several months. Regards, Dan On 8/8/06, Ben Clewett <[EMAIL PROTECTED]> wrote:
Dear MySQL, I posted a problem with 4.1.9 crashing when reading data from a InnodB HotBackup image, and then encountering a foreign key conflict. I can't talk to InnoDB, they make it very clear on their web site that they do not offer support until money changes hands. This will not happen if their product crashes MySQL. Besides which, it is MySQL which is crashing. Their on-trial HotBackup product is working perfectly. Nobody answered my posting. Considering the severity of this problem I am surprised by this. Surely MySQL care that their product contains a flaw which causes complete failure of their product? Is there anybody I can talk to about this? Anybody who has some advise on how to stop MySQL crashing? Or provide a small shell script to restart MySQL each time it crashes?? Regards, Ben Clewett. -- MySQL General Mailing List For list archives: http://lists.mysql.com/mysql To unsubscribe: http://lists.mysql.com/[EMAIL PROTECTED]
-- MySQL General Mailing List For list archives: http://lists.mysql.com/mysql To unsubscribe: http://lists.mysql.com/[EMAIL PROTECTED]
