Thanks for writing to [EMAIL PROTECTED] This is
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message has reached our general information box
on 8/23/2003 at 5:38:55 AM.
Customer Service will be processing and, if necessary,
responding to your inquiry shortly. We usually reply
to general inquiries within one business day and
appreciate your patience.
There is no need to respond to this message, but if
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SoftArtisans personnel--please see below.
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SoftArtisans Technical Support, Sales, and Beta Mailboxes
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Occasionally, our general information box receives
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For faster service, please consider resending your
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For free technical support issues, please send your
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If this is an urgent technical support problem and you
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PRIORITY SUPPORT. Guaranteed response within two business
hours of placing your call or sending your e-mail. There
is no guarantee that we'll be able to provide an immediate
resolution of your problem, but we will work on it until
we can come to a conclusion. We will always provide you
an expected date to issue you a patch if necessary.
Please see instructions at:
http://www.softartisans.com/softartisans/priorsup.html
PER-INCIDENT SUPPORT. Guaranteed response within one
business day of placing your call or sending your e-mail.
There is no guarantee that we?ll be able to provide an
immediate resolution of your problem, but we will work
on it until we can come to a conclusion. If you would
like to use a Per-incident technical support that was
packaged with a product purchase (such as ASPStudio
with Annual Maintenance), please call with your order
number. Otherwise, please see instructions at:
http://www.softartisans.com/softartisans/persup.html
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Tracking Your General Information Request
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Your tracking number is: [INF2003082300000269]
In order to help us track the progress of request, please include
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We look forward to reading your message and will respond as quickly as possible.
Thanks.
Sincerely,
SoftArtisans Customer Service
http://www.softartisans.com
P.S. Please stay in touch!
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