This is what I found on Wonderdesk website. Incoming email ability! Emails sent to [EMAIL PROTECTED] are automatically imported into the WonderDesk as help desk calls. Customers and technicians can use their choice of the web interface or email to communicate. <-- WonderDesk SQL only Incoming email automatically creates help desk account. <-- WonderDesk SQL only Incoming email automatically selects the category and/or subcategory depending on the "To" address that the customer emailed to. <-- WonderDesk SQL only Incoming email automatically assigns the call to the correct technician depending on the "To" address that the customer emailed to. <-- WonderDesk SQL only
Regards, Naren -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luis Gardea Sent: Thursday, February 07, 2008 1:26 AM To: Anthony Mendoza Cc: Nagios Users Mailinglist Subject: Re: [Nagios-users] tickets nagios i'm using wonderdesk 3.0 as helpdesk. On Feb 6, 2008 10:47 AM, Anthony Mendoza <[EMAIL PROTECTED]> wrote: > Depends on the helpdesk system you use. I added my helpdesk email > address as a contact for nagios so that any host or service down > results in a ticket being created via email with my helpdesk system. > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:nagios-users- [EMAIL PROTECTED] On Behalf Of > > Luis Gardea > > Sent: Wednesday, February 06, 2008 8:54 AM > > To: Nagios Users Mailinglist > > Subject: [Nagios-users] tickets nagios > > > > > Hello > > > > I need that nagios create a ticket when a host or services are down. > > > > > > Any ideas for resolve that. > > > > > ---------------------------------------------------------------------- > - > > -- > > > This SF.net email is sponsored by: Microsoft Defy all challenges. > > Microsoft(R) Visual Studio 2008. > > http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ > > _______________________________________________ > > Nagios-users mailing list > > Nagios-users@lists.sourceforge.net > > https://lists.sourceforge.net/lists/listinfo/nagios-users > > ::: Please include Nagios version, plugin version (-v) and OS when > > reporting any issue. > > ::: Messages without supporting info will risk being sent to > > /dev/null > ------------------------------------------------------------------------ - This SF.net email is sponsored by: Microsoft Defy all challenges. Microsoft(R) Visual Studio 2008. http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ _______________________________________________ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null ------------------------------------------------------------------------- This SF.net email is sponsored by: Microsoft Defy all challenges. Microsoft(R) Visual Studio 2008. http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ _______________________________________________ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null
