Hi guys / gals,
I am working on the final stages of my nagios setup, but I'm entering
territory which I haven't been before and can use some guidance.
Here's what I'm trying to achieve. We have a team of 3 admins, where
we rotate weeks who is on call. Of course, they aren't every other 3rd
week , because of people having vacation time, etc. So some weeks
people are on call for 2 weeks, or every 2 weeks, etc.
What we'd like is, to have a schedule setup where the primary guy gets
woken up first. But if he doesn't answer his call after an hour, it
drops down to the rest of us admins. No matter if your just at home
sleeping, or if your on vacation, you get pinged. After that it goes
up to our manager.
I can figure out the setting of people's initial schedule, as I have
it looking something like this....
# contacts
define contact{
contact_name user1
use generic-contact
alias user1
email user1
host_notification_period user1_oncall
service_notfication_period user1_oncall
}
define contact{
contact_name user2
use generic-contact
alias user2
email user2
host_notification_period user2_oncall
service_notfication_period user2_oncall
}
define contact{
contact_name user3
use generic-contact
alias user3
email user3
host_notification_period user3_oncall
service_notfication_period user3_oncall
}
define contact{
contact_name manager1
use generic-contact
email manager1
}
# groiups
define contactgroup{
contact_groupname admins
members user1,user2,user3
}
define contactgroup{
contact_groupname managers
members manager1
}
# Time periods
define timeperiod{
timeperiod_name user1_oncall
Sept 29 - Oct 5 00:00-24:00
Oct 20 - Oct 26 00:00-24:00
Nov 17 - Nov 23 00:00-24:00
Dec 1 - Dec 7 00:00-24:00
Dec 15 - Dec 21 00:00-24:00
}
define timeperiod{
timeperiod_name user2_oncall
Oct 6 - Oct 12 00:00-24:00
Nov 3 - Nov 9 00:00-24:00
Nov 24 - Nov 30 00:00-24:00
Dec 22 - Dec 23 00:00-24:00
}
define timeperiod{
timeperiod_name user3_oncall
Oct 13 - Oct 19 00:00-24:00
Oct 27 - Nov 2 00:00-24:00
Nov 10 - Nov 16 00:00-24:00
Dec 8 - Dec 14 00:00-24:00
}
Would / Does escalations trump the initial contacts?
# First escalations
define serviceescalation{
hostgroup_name Servers
service_description *
first_notification 2
last_notification 3
notification_interval 30
contact_groups admins
}
# Second escalations
define serviceescalation{
hostgroup_name Servers
service_description *
first_notification 3
last_notification 8
notification_interval 60
contact_groups admins,managers
}
So I know this isn't quite right, as our admins are part of the admin
group, but also trying to restrict when they get contacted. So I'm not
really sure how to proceed with this.
Thanks for any advice.
Charlie
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