LaShaun, Thanks for sharing your stories... Wow, is all I can say! God Bless.
Arpi Sekeryan Sent from my Verizon Wireless -----Original Message----- From: "LaShaun Brown-Glenn" <lash...@speakingonpoint.com> Date: Sun, 27 Sep 2009 09:18:22 To: <nailtech@googlegroups.com> Subject: NailTech:: Re: Life Happens- bad night last night/emergencies Diana and Nail Tech Sisterhood, I'm so sorry to hear about the loss of Heather's dad. While she won't know me please give her my condolences and tell her that she is in my prayers. I just went through the loss of my mother-in-law a month ago today. It's difficult when we have emergencies because we want to be everything to everybody. I needed to be with my husband and my children and I was trying to figure out how to nails still. In a two week period leading up to the services and family coming in, I worked two days. And, I had the nerve to think that I would work the morning of her visitation for about five hours...WRONG. At 10PM the night before I was on the phone cancelling my clients and the next morning I was so GRATEFUL that I did. Because James woke up giving thanks for everyone's support and wanting to pray as he began going through a difficult day. All I thought was, God is good and I'm glad that I listened to my first mind and made those calls. Bottom line, I've learned that it is just nails. Yes, just nails and you won't die from the loss of them. In the past 8 years, I have let three of my clients go because of emergency situations. The first during my pregnancy with Taylor, who you met at just 8 months. You may remember she was a preemie but prior to her birth I was in pain and my dr wanted me to get to the emergency room, my manicure client was upset and wanted to know, "what about my nails?" What about them? I was so hurt, she had been with me 13 years, I have great work ethics and what's worse is she was a nurse. Didn't do her nails then, took her standing out my book and told staff that she was not to be serviced again. The next time was with a client in the salon. She soaked her overlays off b/c she wanted to do p & w's. I had on 3.5 inch strappies, slipped and fell on my back and was hurting pretty bad. But I'm a trooper, I was going to still try to finish up my clients for the day. Another client who was a nurse(different client:)) assisted me and said, I may need to go to emergency room. My client said, before you call the ambulance can she finish my nails, I have an event to go to. I did her nails and never let her come back. Finally, just two years ago I had to let go a client. Sitting in the emergency room with Taylor, scared to death about what was happening with her. I made phone calls for the week and I gave options for when and where clients could get services. One of my clients chose not to use any of the options offered to her and when I was back at work, she came in and slammed her hands down on my station with a client sitting there and at the top of her voice, shouted, "LOOK AT MY NAILS." Of course, I was the consummate professional, understood her challenge, reminded her of the options that she had and thanked her for loyalty to me...but you had a choice. Finally, she left me no choice but to say, "as a parent yourself I would expect you to understand the need to be with my child under the circumstances. And I must tell you that in the future if I had to choose between your nails or my children, they would win every time. I appreciate your loyalty but I gave you options to be serviced by some very talented people and I am going to suggest that you schedule your next and future appointments with one of them". She stills stops in to this day about every couple of months to say hello and can she come home. Point is, we should never have to choose between our family or any unexpected emergencies. We are all hard working individuals and we want to please everyone because that who we are. Clients come and they go but family is always there. We should never have to make a choice and the choice should be clear; family and personal crisis before nails, hair, brow wax or whatever. They would make the same choice and if they don't understand, you decide how they should fit in your life. Diana, I'm glad Heather had that moment with her dad, just as my husband had a chance to share a last meal with his mother, we should all be so fortunate. I know that Heather will be forever GRATEFUL to you because God used you to give her that chance to say, daddy, I love you...good bye. I'm sorry to vent here but it just upset me to read Diana, Maggie and Dayna's stories to name a few. And I just began to reflect over my own experiences. It's took me 13 years of doing nails to learn that it's just nails. Add on 8 more years and I still to remind myself, it's just nails. Now, the client has to get it or we have to teach them. Thank you all for dealing with my RANT. God bless you all with a Beautiful Day and a more Fantastic Week. LaShaun Brown-Glenn Nails Naturally Hand and Foot Spa Speaking On Point -----Original Message----- From: nailtech@googlegroups.com [mailto:nailt...@googlegroups.com] On Behalf Of Diana Bonn Sent: Thursday, September 24, 2009 6:35 AM To: nailtech@googlegroups.com Subject: NailTech:: bad night last night/emergencies Jeez, bad bad night last night. Heather, a top sylist in town, was there (a friend that I have worked with on and off for about 5 years), a brand new stylist, her first day, and me were the only ones at the salon last night. Just a slow night because no one was working, The two of us were slammed with clients, new girl hangin around. Heather has a couple waiting for her, one sitting in her chair, and an elderly lady sitting in another chair processing.Thank God, the client I had was also a client of Heathers. I hear, but cannot see Heather, talking to someone on the phone, phrases, like "Oh My Gawd, what happened?" :Do you want me to come?" "What is wrong? ""Where are you?" I knew something was wrong, my client knew something was wrong, jumped up, walked over as she is on the phone, finishing up her client, and see her shaking. I stand there and wait. Went back and sat down, and heard her saying more things, then dead silence. I jump up again, and walk over there,and she has tears going down her face, she is explaining it is her dad. So I say, "Get out of here, NOW!" She has 4 clients, no one experienced to take them over, she says "I can't, I'll finish up." I said, "Get the hell out of here. we will finish up, let me call your other clients" She just finished the gal in her chair, getting me numbers to call the rest of her clients, Thank Gawd, the couple says, "hey, go we can come back". and she says "no, I can do you guys". The couple look at me, I shake my head no, and they insist that they are leaving!!! I am on the phone with her clients, cancelling, and get up to get her out of there, and she is frigin rinsing the hair of the elderly lady, tears running down her face. I say HEATHER, get OUT OF HERE!! She just looks at me, kind of in shock, not comprehending anything and i frigin leaned over and said to this lady (who I have never met in my live) "Heather has to leave, Leslie will finish you". This lady, who I wanted to knock out, just looked at me and said, well guess that is okay for now, but no cut, just dry. Okay lady (use that term loosely), don't you get it? What don't you understand??? Wanted to back slap her. The new girl did a wonderful job finishing up the old bat, Heather got out of there, and got to the hospital just in time to talk to her Dad, and within an hour of the phone call he had died. The rest of the evening was making phone calls, answering phone calls, at one time I had the salon phone on one ear, and my cell phone on the other. Ran an hour behind. Jeez, what a night. But the frustrations of client that don't care, just drives me up a wall. Had a tech one time have emergency surgery, and clients were upset about their nails. Get a life!!!!!!! diana from indiana --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. 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