Good morning! For anyone concerned about "negative reviews' on the Apple iTunes store, I have read over all 4 of them. *eyeroll*
Clearly these are people who don't know how to use the service/reader, or those who have been denied verification. One of the reasons for this is that the security questions were not answered properly, so the user's identity could not be verified. "Healthy income and excellent credit" are not reasons to be accepted, Square doesn't even check your credit. Why would they need to? There is no "credit" needed when each fee is deducted right from the transaction. Apples and oranges.... As for the review about money being "FROZEN", that was because there was a risk investigation. I can't speak about lack of response because I haven't had that happen, although Square emails can end up in the SPAM folder. Not sure the user was smart enough to check that folder ? There is an ENTIRE faq section in the HELP section https://support.squareup.com/home - also, you can follow @sqsupport on Twitter and see how responsive and professional they are. While you're there, do a search on @square and read over all the HAPPY user's comments, as well as many other links to other Square information. Here's the FAQ's again: https://support.squareup.com/entries/160793-frequently-asked-questions-faq And the "known issues" * REEEEEEAAAD the information provided*: https://support.squareup.com/entries/140260-known-issues As well as the LIMITS AND FEES section: *(which would also have helped the negative reviewer with their comment about money being "HELD*": https://support.squareup.com/entries/160793-frequently-asked-questions-faq#card-fees Since I know a great many people may "freak out" about a couple of negative comments, why don't you just email me privately and I will be happy to share my experience :) Becky On Mon, Dec 6, 2010 at 9:02 AM, Becky <enhandsme...@gmail.com> wrote: > Pardon my premature send of the following message! > > > Kimberly, > > I am in close contact with Square, those comments can often be from > "trolls" (people who send time writing negative reviews and lurking about > with false claims of bad service, etc.) whose sole purpose is to ruin > reputations. > > I have thoroughly researched Square and the service has been recommended by > the biggest tech blogs out there. Wired, BGR, Mashable etc. > > I would not recommend something "Willy nilly", let alone use it myself, if > I hadn't. > > I have also been on this board since it's inception and have met MANY of > you in person, so I think that can attest to my own reputation - I am taking > your comments personally. > > > Becky Fangmann, Nail technician > > Oak Grove, Mo. > > > On Dec 6, 2010 8:30 AM, "Couture Nail Boutique" <kles...@mac.com> wrote: >> > Ladies, on the iPhone app page in the iPhone store there are 4 people >> > ( just in the beginning of reviews) that never got one of there >> > deposits and they can not get an answer from customer service. Please >> > check more into this. >> > There are of course many people that are very happy with service so >> > far but it makes me nervous, I'd hate to see any of you get scammed. >> > >> > ~Kimberly~ >> > sent on my iPad >> > >> > -- >> > You received this message because you are subscribed to the Google >> Groups "NailTech" group. >> > To post to this group, send email to nailt...@googlegroups.com. >> > To unsubscribe from this group, send email to >> nailtech+unsubscr...@googlegroups.com<nailtech%2bunsubscr...@googlegroups.com> >> . >> > For more options, visit this group at >> http://groups.google.com/group/nailtech?hl=en. >> > >> > > -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to nailt...@googlegroups.com. To unsubscribe from this group, send email to nailtech+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
