I agree with you, Josh. Only had one complaint today for Amazon Prime, my office happens to be in the same subnet and it worked fine. I also haven’t heard from any other customers, very unusual.
Mike, thanks for bringing this to our attention, Sir! > On Aug 22, 2025, at 18:42, Josh Luthman via NANOG <[email protected]> > wrote: > > Thanks for closing the loop. > > I'm curious why it takes a week to adjust one IP block. It's frustrating > as a provider to have no ability to fix it and get all of the angry phone > calls. > >> On Fri, Aug 22, 2025, 6:14 PM Mike Lyon via NANOG <[email protected]> >> wrote: >> >> If any eyeball networks are having geo-ip issues that started a week or so >> ago for their customers trying to use HBO, Hulu, Netflix or any others that >> use Digital Elements for their geo-ip, be sure you make Digital Elements >> aware. >> >> Digital Elements ran a process update last week that screwed up a bunch of >> netblocks. See ticket verbatim below. >> >> And to top it off, they are holding my customers hostage until a week from >> today when they run the corrective update. >> >> Hi Mike, >> >> While refining our processes to improve accuracy, some of our changes >> inadvertently over-corrected existing updates we had in place. We have >> noticed these and are correcting them currently. This unfortunately was >> one of the overridden updates. >> >> Thank you. >> Mike Lyon >> Aug 22, 2025, 11:00 AM EDT >> >> Do we know why it changed? >> >> On Aug 22, 2025, at 05:03, Data Management <[email protected]> >> wrote: >> >> *redacted* (Digital Element) >> Aug 22, 2025, 8:03 AM EDT >> >> Hi Mike, >> >> We apologize for the inconvenience. We will update this IP range back to >> the US for our release next Friday, August 29. >> >> Thank you. >> >> ———————— >> >> Fun times… >> -Mike >> >> _______________________________________________ >> NANOG mailing list >> >> https://lists.nanog.org/archives/list/[email protected]/message/UORMFGBQKLJQXUY2DEUICIL2ICKEWIPT/ > _______________________________________________ > NANOG mailing list > https://lists.nanog.org/archives/list/[email protected]/message/XUCZBEUNTCR4S3QSMRID55TWQ3P3SNAY/ _______________________________________________ NANOG mailing list https://lists.nanog.org/archives/list/[email protected]/message/EH2KZ3FOVEG7HTVBHOMGMFIJZNL5ELS6/
