UUnet, excellent responsive abuse team IMHO.
jm On Monday, March 25, 2002, at 12:12 PM, Cheung, Rick wrote: > Does anyone have an opinion on a decent ISP out there that's > proven to work with the customer during a DDOS storm? > > > Rick Cheung > > -----Original Message----- > From: Jeremy T. Bouse [mailto:[EMAIL PROTECTED]] > Sent: Monday, March 25, 2002 2:46 PM > To: [EMAIL PROTECTED] > Subject: Re: PacBell Security/Abuse contact > > > > More specifically I belive this is a Distributed Reflection DoS > like what hit GRC.COM back on Jan 11th... Basically a flood of SYN > packets to well known ports from IPs which appear to be spoofed. I've > actually been riding it out now for over 2 weeks... > > The tech support is completely inept and trying to contact > security/abuse is pointless. Final realization of this was when I was > investigating another PacBell customers box which had been compromised > via another PacBell customer machine. After the forensics to get back > logs and track the intrusion I tried contacting PacBell to no avail and > then resulting it tryin to get in contact with their customer directly. > Which I managed to do and resolve the issue... I've never dealt with > such an inept company before. > > Jeremy > > On Mon, Mar 25, 2002 at 11:18:23AM -0800, Daniel M. Spielman wrote: > > > > At 11:11 PM 3/24/2002 -0800, you wrote: > > > > > Anyone have a telephone number that can reach a live person > > >within Pacific Bell's Security/Abuse department? PacBell's technical > > >support is completely inept with trying to help their customers when > > >under any form of network attack other than passing you to a toll-free > > >number which informs you to send email to an address that goes without > > >answer. > > > > > > Respectfully, > > > Jeremy T. Bouse > > > UnderGrid Network Services > > I've had a similar experience with their tech team. I was being > > dos'd from a college in Chicago so I contacted them to have it filtered > out > > and they had no idea what I meant. They suggested I email the Admin at > the > > college to get it resolved. I started screaming at them how am i going > to > > email someone when I am being attacked. Then they transferred me to > their > > supervisor who was even more inept then they were. Frankly i gave up and > > just waited out the dos attack which lasted 2 1/2 days. > > >