On Wed, 24 Apr 2002, Art Houle wrote: > How to calculate uptime and get 5 9s > -do not include any outage less than 20 minutes. > -only include down lines that are actually reported by customers. > -when possible fix the line and report 'no trouble found'. > -remember that your company is penalized by the FCC for bad ratings, so > don't report any problems that you do not have to.
-always close out tickets 60 seconds before they are scheduled to be escalated, even if the problem is still open. -Dan -- [-] Omae no subete no kichi wa ore no mono da. [-]
