> Hi there, > > What really confuses the heck out of me is that a company this size can't > control/monitor their change management??. Then again not having all the > facts has had everyone perplexed.
It really should not confuse you. At least one year ago, there had been a Very Large company that used a single shared inbox for customer communication regarding BGP filter updates. That company had no concept of a ticketing system. Alex
