On Mon, 06 Jan 2003 23:57:29 EST, David Diaz <[EMAIL PROTECTED]> said:
> At this point it's pretty clear that unless you have 1 to 1 spare > capacity someone is going to have to see an outage. Prioritizing > kicks in at this point. Different service levels (ie Platinum, Gold, > Lead) kick in. Most lead customers would likely not be protected at > this point. But these may be simple backup links for those customers. Gee thanks Dave.. I now understand why we always get such sucky support from vendors that care enough about us to not assign us to just any old account rep, but give us a lead account rep..... ;)
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