Well sometimes that's valuable and sometimes people make genuine mistakes which they really shouldn't be publically called on the carpet for. I will say to everyone that every time I have had to post to nanog I have always gotten a very helpful response and all were operational in nature. I think that having this open channel for issues whether it be discussion of policy and standard or the occasional help its broken and I can't find anyone via normal channels is great.
On Thu, 20 Feb 2003, Simon Lyall wrote: > > On Wed, 19 Feb 2003, Scott Granados wrote: > > Nope, nobody responded from [EMAIL PROTECTED] so I tried here, got a response > > and was all set. Helpful once you get around the noc where we had no > > response. > > IMHO posting to nanog to contact a Noc should be the last resort. If you > have no response to email you should try various numbers you have for > their Noc, then your account manager (they love getting called at 3am > cause the Noc won't respond to customers) , then the people in whois etc etc. > > At that point you could post to nanog asking. But if possible make your > query a value added for others of us who might be considering using the > provider in the future. Sentences like "I sat on hold for 30 minutes and > the line went dead" , "leaking RFC 1918 space" , "Changed ip without > notice" are useful... > > -- > Simon Lyall. | Newsmaster | Work: [EMAIL PROTECTED] > Senior Network/System Admin | Postmaster | Home: [EMAIL PROTECTED] > Ihug Ltd, Auckland, NZ | Asst Doorman | Web: http://www.darkmere.gen.nz > >
