[EMAIL PROTECTED] (Jeff McAdams) writes: > No, you're presenting a false dichotomy. A provider can provide a > first-rate abuse desk, and still be price competitive. It can be done. > It requires a fair amount of clue level in the ISP, but it most > definitely can be done.
at scale, with things as they now are, i simply don't believe this. with a 10000:1 ratio (daily customers to onduty clues), it is never going to be possible to contact every customer out of band (by phone, that is) when they need to be told how to de-virus their win/xp box. not for $30/month. you can fiddle with the ratio -- 800:1 may work -- and you might be able to hire clues very cheaply for a while -- but not at scale. i'd love to be proved wrong on this point. -- Paul Vixie
