On Wed, Mar 24, 2004 at 10:06:19AM -0800, Steve Francis wrote: > > e.g. an easy way to dig up what the changes that occured on a system > were for, who did them, etc. > Obviously rancid et al shows us what changed when, but not the change > plan that was responsbile or what problem it solved.
An internal Wiki with a page dedicated to each machine or machine-class. There's good integration between TWiki and Bugzilla, but we have the classic dichotomy of ticket systems vs bug-trackers: Bugzilla is better for software, RT is better for hardware and networks. Wikis greatly increase the retention and availability of knowledge: they are easy to use, so people *do* use them; they are easy to search, so people do that, too. -dsr-
