Try Request Tracker, it's very flexible and free.
http://www.bestpractical.com On Thu, 28 Oct 2004, James Baldwin wrote: > >Are there any particularly useful ticketing systems for handling the >sorts and volume of complaints an abuse desk sees? > >Currently my company has deployed Remedy internally and while it is >particularly useful in managing work requests and our noc's incident >response, it seems to be completely unsuited for our abuse desk needs. >I've been recommended to Abacus and would be interested in anyone's >experience with it. If someone has had a painless and successful >experience using Remedy to handle abuse desk ticketing I'd love to hear >a little about the overall engineering of the system to handle it. > >--- >James Baldwin > > ************************************************ Paul Khavkine Network Administrator DISTRIBUTEL Communications. 740 Notre Dame West, Suite 1135 Montreal, Quebec, Canada, H3C 3X6 1-514-877-5505 x 263 http://www.distributel.net ************************************************