I've been tasked with evaluating cable management software systems for my employer. I work for a large university with 30-35,000 phones and roughly as many computers spread across 100+ buildings in 5 campuses, with substantial copper, coax, and fiber plants.
That said, I'm much more interested in peoples' real-world experiences using CMS software packages in large multi-building environments than I am in vendor marketing materials. Feel free to respond to me off-list if you like.
If you use some type of CMS package, did you buy it or built it in-house?
Does it integrate with your existing workflow/trouble ticketing systems?
Does it integrate with your existing network management/monitoring tools?
What processes do you have in place to make sure moves/adds/changes (MACs) are processed through the CMS all the time, every time? There could be both technical and procedural/policy components to this. A CMS with stale data is often worse than having no CMS at all.
If you are a CMS software vendor, you may contact me off-list.
jms