I want to say, from an outsider's perspective, that I whole heartily applaud GoDaddy on the actions they took and the consistent professionalism exhibited by their tech support representative. Despite obvious (and heavily edited) calls to the same agent, the consumer was informed in a professional manner of his/her avenue for resolution. No doubt remains in my mind that the caller was not caught blind by this situation. Go Daddy has a privacy policy that no doubt prohibits them from releasing details of their side of this case, however to me the recording suggests that the caller knew this was the end result, not a sudden surprise move, and they just wanted to circumvent standard proceedure. The caller's prior thought to record, what appears as a standard call to tech-support, is insightful and should be an obvious sign of his motivation.
Let me explain my perspective. I am a long standing customer of data center services, and I fully appreciate network operators' efforts to stem the spread of spam and viruses. I run a few non-profit public mailing lists and the emails from my systems traverse your networks hourly. I work quikly and diligently with service providers to overcome issues where our paths cross. I have never been a Go Daddy customer, but I certainly appreciate their stand on this issue. I will probably never be a Nectartech customer after this episode. -Jim P. ----- Original Message ---- From: william(at)elan.net <[EMAIL PROTECTED]> To: Joe McGuckin <[EMAIL PROTECTED]> Cc: Richard A Steenbergen <[EMAIL PROTECTED]>; Matt Ghali <[EMAIL PROTECTED]>; Elijah Savage <[EMAIL PROTECTED]>; NANOG <nanog@merit.edu> Sent: Monday, January 16, 2006 3:43:53 PM Subject: Re: GoDaddy.com shuts down entire data center? On Mon, 16 Jan 2006, Joe McGuckin wrote: > Richard, > > On the other hand , I'm not comfortable with the idea that an organization > that provides network infrastructure services under the aegis of the US > Government could unilaterally revoke those services for something that is > not illegal. It does not have to be illegal. All that is necessary is that customer who purchased the service beware and agree to the policies prior to making the purchase (of course, almost nobody fully reads that long agreement you get presented on the website, but that's another story...)
