On Wed, 6 Sep 2006, Stephen Sprunk wrote: > > Because Comcast's tools are broken and when other mail admins or even > their own customers call them on it, they're not even competent enough > to understand the complaint and refuse to escalate?
I hate to say this, and get involved in the melee, but... Perhaps the problem is that for an average customer service employee there are 1000 calls about something meaningless and not-wrong and only 1 call about something truly wrong? So escalating every problem that seems even half baked isn't an option? Perhaps some of the comcast folks reading might take a better/harder look at their customer service tickets and do a 'better' job (note I'm not even half of a comcast customer so I'm not sure that there even IS a problem...) on this issue? In general blaming the first level tech for something isn't going to get anyone anywhere near a solution. Perhaps Sean's actually saying: "The right tool is to use another provider?" even though Steven's thought is that the 'other provider' is in the same boat of clue :(
