On Mon, 8 Oct 2007, Andy Johnson wrote:
In my experience, the support cost of DSL is significantly cheaper than
dial-up in terms of helpdesk calls. DSL/Cable/FiOS is typically a plug and
play, where as dialup can be quite a bit more troublesome, involving more
tech time in the long run.
I occasionally see providers offering pay-per-incident tech support,
particularly for their lower-priced service offerings, as a way to offset
the higher support costs as a percentage of overall revenue from those
users. I'm not saying it's right or wrong, but it is out there.
jms
